[20190812]IF11290_联邦通信委员会：保护消费者免受非法机器人攻击的进展.pdf

https:/crsreports.congress.gov August 12, 2019Federal Communications Commission: Progress Protecting Consumers from Illegal RobocallsRobocalls are the top complaint received by the Federal Communications Commission (FCC) and a consistent congressional concern. In 2016, the FCC received 150,000 robocall-related complaints; in 2018, it received 232,000. A robocall, also known as “voice broadcasting,” is any telephone call that delivers a pre-recorded message using an automatic (computerized) telephone dialing system, more commonly referred to as an automatic dialer or “autodialer.” Robocalls are popular with many industry groups, such as real estate, telemarketing, and direct sales companies. The majority of companies who use robocalling are legitimate businesses, but some are not. And those illegitimate businesses may not just be annoying consumersthey may also be trying to defraud them. Despite the fact that most robocalls being made are illegal, the number of robocalls continues to grow in the United States. In 2016, the YouMail Robocall Index reported that an average of 2.4 billion robocalls were made per month. By July 2019, that figure was 4.7 billion. The all-time high was 5.